Authors
1
PhD Student, Department of Management, Aliabad Katoul Branch, Islamic Azad University, Aliabad Katoul, Iran
2
Department of Accounting and Management, Aliabad Katoul Branch, Islamic Azad University, Aliabad Katoul, Iran
3
Department of Management, Aliabad Katoul Branch, Islamic Azad University, Aliabad Katoul, Iran
Abstract
One of the most important ways to create a sustainable market advantage is to apply the concept of entrepreneurial marketing. The purpose of this study was to design an entrepreneurial marketing model which conducted as case study in the Mellat Bank. The research method is mixed (qualitative-quantitative) and descriptive-survey. The statistical sample included 10 managers and marketing experts of Mellat Bank. The Delphi method was used to identify the indicators, of which out of 19 indicators, only one indicator was de-fuzzy less than 0.7 and the 18 indicators were confirmed. Structural-interpretive modeling and MICMAC analysis were used to cluster the indicators. Based on the results, the indicators were classified into two levels and according to the relationships, the structural-interpretive model of entrepreneurial marketing was drawn. Results showed that the entrepreneurial marketing infrastructure in Mellat Bank, in first level include research and development, knowledge infrastructure, innovation in resource utilization and in second level include market speed, risk-taking, foresight, customer satisfaction, customer needs, customer perceived value, promoting services, the desire to be innovative, creating market intelligence, responding to competitors, integrating business processes, networks and relationships, value creation, market intelligence dissemination and ICT support. After MICMAC analysis, all indicators were placed in a cluster that has high penetration and dependence. Finally, it can be concluded that entrepreneurial marketing allows the bank to identify new customers and their diverse and changing needs and requirements.
Keywords
)